Ongoing Support From 4most

We at 4most know and believe that your SAP Software needs to adapt as your business evolves and it is our intention to remain with you as you grow. We are committed to ensuring that your solution continues to add value to business as your needs change. By partnering with us, you are assigned a qualified and dedicated Account Manager to attend to your business needs by keeping you informed along with regular reporting and with the aid of our Support Team.

Our Service Level Agreements allow for 24/7 Support and Annual Maintenance facilitates SAP’s 3rd Level Support as well as SAP Research and Development.

SERVICE LEVEL AGREEMENT

Developed with our clients in mind, the SLA provides businesses that require additional support in varying areas and at varying times, with a manageable means of controlling this expense. 

Packages can be customised by the amount of support required and offers the following benefits: 

1. A predetermined fee for support
2. The use of remote support
3. Reduced call out fee
4. Unused hours are managed quarterly
5. Access to the Service Call Management Functionality

Support Service Level Agreements as per selected contract can be utilised for the following support requirements:

1. Helpdesk support 
2. Remote support
3. On Site Support
4. End user training
5. Report requirement definition
6. Business process automation definition
7. Management of your RSP
8. Delivering of an early warning system

Since we know you, and your business, we can advise you as to how much support you will need, depending on business requirements, and we will continue to advise you throughout your contract period.